ARTWORK
What if I don't have artwork?
We'll create it for you! Our talented team of in-house designers is experienced in creating company logos and other designs.
What if I want a specific color match imprinted?
We can do an exact match on imprinted promotional products, and we'll deliver as close a match as possible on embroidered items.
What graphic file type should I send you?
We accept art files created in the following software: PC Adobe Illustrator up to CS3, or PC Adobe Photoshop up to CS2, CorelDrawand PDF, if you only have jpeg or bitmap images or any other low quality art we can redraw the images for a small charge.
Standard digital requirements for all files are as follows:
- Photoshop art must be a minimum of 250 ppi at 100% actual size for t-shirt production. For hard goods, art must be a minimum of 300-600 ppi at 100% actual size. (Save files as eps, tiff or jpeg file format.)
- You must include all linked placed images as separate files, photos or art.
- Do not embed tiffs or placed images into Illustrator.
- If sending Mac or PC Illustrator files, convert all text to outlines.
- We cannot accept or use files created in page layout or word processing programs such as Page Maker, Word Perfect, PowerPoint, Microsoft Word or Excel. Images downloaded from the Internet are not acceptable for reproduction art.
Where do I send my art?
You can email your digital art to Support@naturecoastpromotions.com.au
- Do not email files larger than 5 megs.
- All fonts should be converted to paths.
- Adobe Photoshop files must be saved as eps, tiff or jpeg file format, resolution requirements remain the same as outlined above.
- Allow sufficient time for the file to be sent to your server and sent to ours. Depending on user volume, this may take between 10 minutes to four hours or more, regardless of file size.
- Please include your company name, contact person, phone and fax numbers, application and platform of art sent.
SAMPLES & PROTOTYPES
Do you provide samples?
Yes. We have a highly advanced software that makes virtual samples of most promotional products we supply, Our team will create a nearly exact replica of your final design on the product you will be purchasing. We can also send real samples printed or unprinted for a charge.
ORDERING & DELIVERIES
What are the general delivery times?
Our art department (if being used) requires 1-3 working days. Once artwork is approved, we need 10 to 14 working days to complete your order. (Rush service is available on some items for an extra charge.) The delivery time for products printed for overseas generally takes 30 to 40 days.
RETURNS, TAX & OTHER DETAILS
Do you charge sales tax?
No not at this time
What is your return policy?
We want you to be happy. If you have a problem or discrepancy with an order, contact our customer service department at 03 9754 4438. All discrepancies must be claimed within 72 hours after receipt of merchandise. All returns must be accompanied by a return authorization number, which you will be assigned when you call.
PRICING, PAYMENT & TERMS
What payment types do you accept?
Bank deposit , direct deposit, paypal Cheques and money orders are welcome. We require up front payment before processing orders. We offer accounts to some long time customers.
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